Get direct help with generations, subscriptions, accounts, privacy, and legal requests.
Send us a message
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Contact
Email info@kardstudio.com for product, technical, subscription, privacy, or legal support. Use “Support,” “Account Deletion,” or “Privacy Request” in the subject so we can route it correctly.
Generation did not finish
Check your connection, reopen BetterPlate, and review the generation status in your gallery. If it continues, include your device model, iOS version, BetterPlate version, approximate time, and a screenshot without unnecessary personal data. Send the original photo only if support specifically requests it.
Purchase or subscription
Use Restore Purchases in the app. View or cancel your plan in iPhone Settings > Apple Account > Subscriptions. Apple processes billing and refund decisions under Apple rules and applicable consumer law.
Account and data
Delete your account in Profile > Settings > Delete Account. If you cannot access the app, email us from the address linked to the account. We may need to verify your identity for security.